UMi is committed to continual improvement and achieving consistent quality in our performance. Our approach to quality management ensures that we implement a regular review and improvement strategy in all areas of our business. We’re proud that these efforts have led to our systems being certified by BSI to ISO 9001:2015 Quality Management.

Our Quality Statement

Our ambition is to have a positive impact on the world around us and be the best example of an employee-owned business in our sector by making it easier for businesses to do more and go further, being a workplace where talented people thrive, and by behaving responsibly in all that we do. 

We pride ourselves in having the highest standards of products and services, assuring our reputation for quality and customer satisfaction and, at the same time, ensuring stability and progress for UMi, its partners and its team members. 

We are committed to meeting and striving to exceed  all requirements and expectations of our clients, and to drive continuous improvement at all levels and within all functions of UMi in the pursuit of excellence. 

We will help our people stand out from the crowd by being recognised as a great place to work, where talent, innovation and ambition is encouraged at every level, and by investing in development, reward, and recognition. 

Objectives are established to ensure our performance at all levels of our business is maintained to the highest level. We monitor and measure our performance against business-wide objectives, as well as at the project or contractual level, and our customer satisfaction, which we also demonstrate via our B Corp certification. 

This commitment is consistently achieved through our agile business management systems, which embraces all aspects and operations of the business, and satisfies the requirements of ISO9001:2015, the leadership of our Senior Management and the hard work of our people who understand that quality is the responsibility of everyone in our business. 

Let’s talk?

If something has gone wrong or you’re not happy with the service you have received, we really want to know. Please can you drop us an email at letstalk@weareumi.co.uk or give us a call on 0191 716 1000 and we’ll get on to it straight away.