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COVID-19 has affected businesses across the country and continues to do so. As we try to figure out the ‘new normal’, it’s important that businesses adapt their way of working to remain resilient. But you don’t have to face this alone, UMi is here to help guide you through these extraordinary times with free one-to-one support for any business that needs it.

To find out more about the support on offer and how it can help you and your businesses, we spoke to Mandy Dowson, an UMi COVID support adviser.

How are you supporting businesses through the pandemic? 

At UMi, we speak to businesses on a daily basis and we’ve seen firsthand the effects COVID-19 has had on them. We will work with them to help them deal with the challenges the pandemic has created.  

Whether it’s accessing finance, transforming your offering or adapting your marketing, our one-to-one support can make it easier for businesses to make better decisions, quicker, to do more and go further.

What can businesses get out of accessing the support?  

We know that no two businesses are the same, so the support we offer is totally dependent on the circumstances of each business we speak to.

We’ll spend some time getting to know what the business was like prior to the pandemic, what it’s like now, and the challenges faced. We’ll then explore what is needed to get that business back on track. 

For example, if a business was looking to adapt and sell their products online, we’d discuss potential opportunities and needs around digital marketing and sales, and provide information to help that business develop an online presence. 

This might mean supporting the business by finding available finance, signposting them to some useful resources or websites, or it might just be talking them though what they need to do. All our support is centered around their specific situation and preference. 

If you’re looking for business support, what’s the first step you need to take?  

It couldn’t be easier. All you need to do is fill in our online form, where you submit a few basic details.

What happens next?  

One of our advisers will reach out to you, either by phone or email, and schedule a phone call at a time that works for you.

During the call, we’ll get to know you and your business, establish where you’re currently at, where you want to be and, most importantly, what you need to get there.

What follow-on support will they receive?

Following our first chat, we'll update you on what we discussed via email and share all the relevant support and resources you need to do more and go further.  

It's then up to you to decide how you want to move forward. We always suggest a second catch up, just to see how you’re getting on and if there is any additional support we can provide.

Some of the businesses we’ve worked with in the past like to have monthly catch ups. Business is always evolving and changing, and UMi is here to help your business stay resilient and on top.

But whether it’s a one-time thing or the start of a more long-term relationship – we’re here to help.

What are the three main benefits of accessing UMi’s COVID support? 

- Our free one-to-one support is tailored to your business and its needs, and we'll be by your side each step of the way.

- We will identify the things you need to make your business work during these challenging times. Particularly in the coming months as we come out of lockdown and we figure out what the 'new normal' looks like and what it means for your business.

- From your first call with us, you’ll have the option to become part of UMi’s network of likeminded business owners, industry experts and entrepreneurs, giving you access to a wealth of resources and support to take your business further.

Why choose UMi?   

Since 2007, we’ve supported more than 450,000 businesses across the UK. But we also know there isn’t a one-size-fits-all approach. That’s why our COVID support is completely bespoke to you and your business.

We are here to listen to you and understand exactly what is needed to keep your business resilient and responsive during these unprecedented times.  

UMi’s COVID support is free and available right now, just fill out the online form to get started. If you have any questions or want to find out more about the support on offer, just give us a call on 0330 124 7305 or drop us an email at

Ashleigh Smith
Article by Ashleigh Smith
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