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Northumbria Police become first in UK to use Hive HR platform to gather employee feedback

Northumbria Police is leading the way by introducing a new HR technology platform that collects employee feedback - ensuring they have real-time information about the health, well-being and attitudes of their people.

Northumbria Police is one of the largest Police forces in England, with a combined workforce of more than 5,000 which includes Police Officers, Police staff and Special Constables.

They have chosen to work with Newcastle based Hive HR  - an employee feedback platform and People Science service - to improve employee engagement and develop their people strategy, as they continue with a major transformation programme.

Hive’s cloud-based platform will support the HR function of Northumbria Police - helping them listen to their people and adapt their plans and approaches to positive change, as well as helping to clarify and implement new policies and services for their teams.

Hive, headquartered in Newcastle, has seen rapid growth and recently received a £1.2m investment led by Maven Capital Partners to continue that expansion.

The business has an impressive list of clients across several sectors, including retail, property, hospitality, manufacturing and education. Clients include Hermes, Shop Direct, Travelodge, Sheffield Hallam University, Tarmac, River Island and many government and public sector organisations.

Commenting on the decision to partner with Hive, Joscelin Lawson, Director of People and Development, Northumbria Police said: “Our Police Officers and staff work hard and sometimes the job is extremely difficult. They see things and deal with incidents that are sometimes hard to imagine.

“Because our focus is very much on the health and wellbeing of our people, we want to be able to listen and to act quickly to feedback - responding to the everyday issues that impact our force. Hive gives us that opportunity to do so.”

This is a new approach for any Police Force to deliver an employee survey this way.  The majority of forces still use an annual survey approach, when once a year, all employees are questioned. This does not provide the flexibility and immediacy of Hive as it only provides a retrospective snapshot and often leads to a huge spike in administrative workload for HR teams and managers.

Joscelin continued: “Our approach to employee engagement puts our people at the heart of our organisation. It has been exciting to see the response to our surveying and how well our people have engaged with the platform.

“We now have an engagement tool that provides employees with a voice. Their feedback is influencing everything from internal improvements to all our police stations, to supporting health and wellbeing, to improving our approach to rewards and recognition.

“We have already been contacted by a number of police forces who want to hear about our Hive journey so far, so it’s great to be leading the way with this new approach.”

John Ryder, CEO of Hive said: “We are thrilled to be working with Northumbria Police. It is a great opportunity to show the breadth and versatility of Hive and we are very confident that it will be hugely beneficial to the Force in putting its people at the heart of everything it does as it goes through its transformation programme.”

Staffordshire Police Force is now following suit, recently signing a new partnership with Hive. They will be gathering employee feedback to help them to deliver on their people strategy and manage organisational change.

Ashleigh Smith
Article by Ashleigh Smith
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