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Following the success of its first product IntelAgent, Welsh startup We Build Bots, announces this morning the landing a new contract with West Berkshire Council. This news comes alongside the launch of ‘Tickit’, a new tool that will help save the public sector millions of pounds.

We Build Bots is the creator of customer service automation platform IntelAgent; an AI driven chatbot and voice platform built to improve productivity and turbocharge customer service. IntelAgent saves both the public and private sector organisations time and money by leveraging chatbots, voice assistants and data analytics to handle millions of customer enquiries without the need for human customer service agents.

IntelAgent was just the first of a growing suite of AI-powered automation tools We Build Bots is building to help organisation’s efficiency. The new product; Tickit will further this development. Tickit, is a helpdesk ticketing automation product focused on internal customers; supporting help-desk ticketing and diagnoses.

Both IntelAgent and Tickit are already being sold in to clients including Rugby, West Berkshire, Carmarthen County Council, Bridgend, Monmouthshire and Pembrokeshire underscoring the strong public sector penetration WBB continues to enjoy.

We Build Bots also recently won the Transport for Wales contract, which sees them working with the Keolis Amey owned national railway provider on an initial 3 year basis. 

Julien Williams, Applications Manager at Carmarthen County Council commented: "We Build Bots have been an excellent company to work with, very flexible on our requirements and very proactive in their approach to ensure their projects and system delivers. So far so good. Diolch." 

Despite having worked for a broad spectrum of clients such as Bacardi and the AA, We Build Bots has shifted its primary focus to the public sector since the end of 2018.

Public sector organisations are under constant pressure to cut costs and improve customer services. But manually processing millions of low value, repetitive calls and emails wastes time and money, preventing improvements from being made. At the same time, the UK Government’s ongoing digital strategy promises to drive more than £1.8bn in annual savings through increased digitisation and automation within the Public Sector. 

As a result, We Build Bots believes that as the long-term contracts for inefficient legacy ICT systems are expiring. Cloud based alternatives that are quickly deployed at a fraction of the cost can take their place. In fact, an IntelAgent case study showed that for a contact centre with around 100 staff generating 600,000 calls per year, if a deflection rate of 30% is achieved and the average call time is 3:30, then 630,000 minutes would be saved. This would save the organisation £630,000 over the course of 12 months. We Build Bots sells three-year licenses, therefore saving £1,890,000 over the life of the contract. 

In anticipation of a larger Series A funding round in 2020, the Company hits its £250,000 target on November 8, on leading European investment platform Seedrs. We Build Bots is currently backed by Development Bank of Wales and Seedrs following a £700,000 crowdfunding campaign last year. Funds raised from this new round will be used to expand the development and sales teams as it works towards closing existing pipeline and bringing new automation products to market.

We Build Bots Founder and CEO Paul Shepherd said: “In recent years we have seen a dramatic rise in the expectations of the public as they have grown accustomed to a different kind of user experience and functionality from using consumer-focused apps like Spotify, Uber and Google. Additionally, as continued budgetary pressures are forcing public bodies to rethink how to best deliver public services there has never been a better time to provide cheaper more accessible technological solutions to public services. With the launch of our two new products, we are confident that we are well-positioned to bring private sector convenience to the public sphere.”

Ashleigh Smith
Article by Ashleigh Smith
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