Join the Team

Salary: Circa £24,242 p.a. + a range of great benefits (including wellbeing days, employee healthcare cash plan, and hybrid working options)
Place of work: Navigators Point, Belmont Business Park, Durham, DH1 1TW
Working Hours: 37 hours per week, Monday to Friday

Are you passionate about providing outstanding customer service and supporting businesses to succeed? If so, we’d love for you to join our team!

We’re looking for someone with excellent attention to detail, strong organisational skills, and a customer-focused approach. Ideally, you’ll have experience handling customer enquiries, assessing business needs, and supporting clients through a variety of services.

You will play a key role in ensuring a smooth and efficient customer journey, managing service requests, processing investment applications, and completing compliance checks. You’ll engage with customers across multiple channels, providing expert guidance and signposting them to the right support.

What We're Looking For:

• Customer Service: A commitment to delivering an exceptional experience, engaging empathetically with customers across phone, email, and webchat.
• Business Understanding: The ability to assess client needs, understand business challenges, and provide appropriate solutions.
• Attention to Detail: A meticulous approach to processing applications, conducting compliance checks, and managing documentation.
• Communication Skills: Strong verbal and written communication skills, with the ability to build rapport and offer clear guidance.
• Organisation & Efficiency: Effective diary management, scheduling appointments for advisers, and prioritising workload.
• Tech Proficiency: Confidence in using digital tools, CRM systems, and virtual communication platforms.
• Problem-Solving: The ability to think critically and proactively resolve customer enquiries.

If you possess the skills, experience, and commitment to guide businesses towards success, we want to hear from you. For detailed information about the role and the skills we're looking for, please refer to the linked job description.

Apply now to join an incredible team and a world-class employee-owned business, that as a certified B Corp, balances people, profit and planet equally.

Please note applications will be reviewed on a rolling basis, and the vacancy may therefore close earlier if we receive a strong response rate and/or good calibre of applicants. We will notify you if this happens.

Salary: Circa £24,242 to £30,000 (subject to experience) + a range of great benefits (including wellbeing days, employee healthcare cash plan, and hybrid working options)
Place of work: Navigators Point, Belmont Business Park, Durham, DH1 1TW
Working Hours: 37 hours per week, Monday to Friday

We have an excellent opportunity to join our team as an Information and Relationship Manager.

As Information and Relationship Manager you play a crucial part in the success of the business working across a range of contracts and tasks. You are responsible for the creation and maintenance of content to provide customers with the business support information that they require, building strategic relationships with stakeholders and carrying out research to provide insights to contribute towards the success of the business.

What We're Looking For:

• Building and Managing External Partnerships: Establishing and maintaining relationships with a range of external partners, including finding new partnership opportunities, email communication, Teams meetings, and occasionally face-to-face meetings.
• Managing Content: Creating and reviewing content for the Business Support Service Knowledge Bank and Sat Nav online portal, including communicating with providers, cross-referencing information, and using a tagging system to sort articles.
• Researching: Working to given briefs, you will complete research tasks linked to the Support Service Knowledge Bank or Sat Nav content and provide insights for wider business projects, while proactively staying updated with the UK business support landscape through email updates, online research, and networking
  
• Qualification: You will also work towards securing a formal Level 7 qualification through SFEDI if you don’t have this already.

If you possess the skills, experience, and commitment to guide businesses towards success, we want to hear from you. For detailed information about the role and the skills we're looking for, please refer to the linked job description.

Apply now to join an incredible team and a world-class employee-owned business, that as a certified B Corp, balances people, profit and planet equally.

Please note applications will be reviewed on a rolling basis, and the vacancy may therefore close earlier if we receive a strong response rate and/or good calibre of applicants. We will notify you if this happens.

Salary: Circa £40,000 per annum (depending on experience) + great benefits (including wellbeing days, employee healthcare cash plan, and hybrid working options)
Place of work: Navigators Point, Belmont Business Park, Durham, DH1 1TW (hybrid working available)
Working Hours: 37 hours per week, Monday to Friday

Are you passionate about helping businesses secure the funding they need to grow?
Join UMi and play a crucial role in supporting businesses to access finance and become investment ready. At UMi, we’re committed to helping businesses do more and go further by connecting them with the tools, advice, and opportunities they need to succeed.

As a Specialist Adviser focused on access to finance, you’ll work directly with businesses that are preparing for future investment. You’ll support them in becoming investor-ready by helping to create compelling pitch decks, complete their data room, and navigate the complex landscape of funding and financial preparation.

What we’re looking for:

• Access to Finance Expertise: You have strong experience in business finance and are confident helping businesses identify and secure funding opportunities.
• Investment Readiness: You know what investors are looking for, understand what is takes to raise investment & finance and can guide businesses to meet those expectations, from strategy to presentation.
• Pitch Decks & Data Rooms: You can support clients in developing professional, effective pitch materials and ensure their data room is complete and investor ready.
• Specialist Mindset: You’re committed to providing clear, actionable advice and building long-term, trusted relationships with business clients.
• Communication: You can clearly explain financial concepts, write concise reports, and present your findings to a range of audiences, including C-level leaders.

If you’re excited about the opportunity to make a lasting impact and want to work in a company that values your expertise, we’d love to hear from you. 

For detailed information about the role and the skills we're looking for, please refer to the linked job description. 

Closing Date: Monday 16th June 2025 Apply now by sending your covering letter and CV to workwithus@weareumi.co.uk to join an incredible team and a world-class employee-owned business, that as a certified B Corp, balances people, profit, and planet equally.