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Invitation to Tender for Cloud based integrated telephony platform

Project Name: Cloud-Based Integrated Telephony Platform
Project Location: Belmont Business Park, Durham

Submission: Via email to – [email protected]

This tender opportunity serves as an excellent illustration of our search for a partner to enhance our capacity to deliver business support services. We aim to assist business owners in obtaining the necessary help and support for the development of their businesses.

We are seeking a cloud-based contact centre solution that offers flexibility, outstanding customer service, and comprehensive support. There should be no requirement to install software locally for individual users. If changes are necessary, they should be achievable through a group policy.

To view the full ITT document, click here.

The indicative timetable for this procurement is as follows:

  • Closing date for the tender publication clarification questions: 2pm Monday 19th February 2024
  • Submission reviews completed by UMi: 29th February 2024
  • Shortlisted proposals selected and more detailed discussions held: Week Commencing 4th March 2024
  • Partner/Supplier appointed: Friday 15th March 2024
  • Go Live: 30th April 2024

Clarification questions and tender submissions should be emailed [email protected] and [email protected]