Tidal Services leads UK window cleaning’s tech revolution with Launchpad support

In an industry traditionally reliant on manual bookings and cash payments, Tidal Services is revolutionising the window cleaning sector through digital innovation. Founded in 2016 by Ralf Hodgson in Darlington, Tidal has evolved from a local window cleaning service into a nationwide, tech-enabled marketplace connecting UK homeowners with trusted local window cleaners.

Tidal's user-friendly app simplifies the booking process, allowing customers to schedule services, make payments, and manage appointments seamlessly. This digital approach not only enhances customer experience but also empowers local franchisees with efficient service management tools.

Leveraging the North East Digital Technologies Launchpad

Recognising the need for strategic support to secure their second round of investment, Tidal engaged with the North East Digital Technologies Launchpad, funded by Innovate UK. Working closely with Innovation SuperNetwork, powered by UMi, who support the delivery of the Launchpad, Tidal received one-to-one mentorship, participated in events like Startup Standup, and pitched at the Northern Investor Hub.

"The Launchpad provided us with invaluable insights and connections," says Ralf Hodgson, Founder and CEO of Tidal. "Their support was instrumental in refining our investment strategy and expanding our network within the tech community."

“In particular, working with [my mentors] Gary and Karl was a huge help,” Ralf continued. “Sometimes I can’t see the wood for the trees, but they gave a fresh perspective on all things fundraising, advising on our pitch deck and financials.”  

Driving growth and innovation

With the backing of the Launchpad, Tidal has accelerated its growth trajectory, expanding its offering to window cleaners across the UK and enhancing its digital platform to serve customers and window cleaners better alike. The company's commitment to innovation and quality service has positioned it as a leader in the cleaning industry.

“With the support from the Launchpad, we've managed to book several investor meetings and also have some later stage talks with investors regarding the bigger seed round” Ralf said. “I don't think it would have been possible without their help.”

The North East Digital Technologies Launchpad is dedicated to supporting businesses like Tidal on their digital innovation journeys. Whether you're developing a new tech product or integrating digital systems into your operations, the Launchpad offers tailored support to help you succeed.

“[The launchpad] has been proactive with getting Tidal ready for fundraising and positioning our information in front of investors. I’d highly recommend other tech businesses reach out and see how they can help you”.

If you're a North East-based business aiming to embrace digital transformation, get in touch and join a community that's driving innovation and shaping the future of the region's digital economy.

supernetwork.org.uk/support/north-east-digital-technologies-launchpad