Join the Team

We Are UMi

UMi is an employee-owned business with strong values, you can make a big difference to our community and the world around us.

In 2022, we earned B Corp certification, highlighting our excellence in governance, environment, workers, community, and customer impact.

Since 2007, we’ve helped more than 600,000 businesses to do more and go further by finding and packaging the best information, expertise and finance for them to get more of what they want.

If you have a passion for supporting and championing business, take a look at our current vacancies and join the team.

Current Vacancies

To apply, send your covering letter and CV to before the closing date. Make sure you clearly state which vacancy you're applying for.

Your covering letter should detail how your recent experience meets the requirements detailed in the job description and what strengths, knowledge, skills and personal qualities you would bring to the role and UMi.

Business Support Adviser (Tier 2)

Business Support Adviser (Tier 2) - Full Time and Part Time positions available!

Salary: Circa £25,000 p.a. (depending upon experience) + a range of great benefits (inc wellbeing days, employee healthcare cash plan and the ability to work hybrid)
Place of work: Navigators Point, Belmont Business Park, Durham, DH1 1TW (Hybrid working is available)
Working Hours: 37 hours per week, Monday to Friday

Are you dedicated to empowering businesses of all sizes to succeed and thrive? If so, we'd love for you to join our team!

We're looking for someone who is able to help small businesses navigate the challenges and opportunities they face in the ever-evolving business landscape. You will be a guiding force, supporting businesses through telephone, webchat, and email appointments to diagnose, identify, and understand their unique business needs. You will then signpost clients to the most relevant and effective solutions, providing them with the guidance they need to make informed decisions and drive their businesses forward.

What We're Looking For:

  • Business Acumen: A strong background in business or a related field, with the ability to understand diverse business challenges and opportunities.
  • Diagnostic Skills: Exceptional diagnostic abilities to assess client needs accurately and efficiently.
  • Communication Skills: Outstanding communication skills, both written and verbal, to engage with clients effectively over telephone, video calls, webchat, and email.
  • Problem-Solving: Strong problem-solving skills and the ability to think creatively to find solutions.
  • Empathy: A customer-focused approach with the ability to empathise and build rapport with customers.
  • Tech Proficiency: Comfort and proficiency in using virtual communication tools and software.
  • Insight: Prior knowledge of government support and provision is a plus. Don't worry; we'll provide comprehensive training, leading to a Level 7 SFEDI qualification in business support.

If you possess the skills, experience, and commitment to guide businesses towards success, we want to hear from you. For detailed information about the role and the skills we're looking for, please refer to the linked job description.

Apply now to join an incredible team and a world-class employee-owned business, that as a certified B Corp, balances people, profit and planet equally.

Working with Agencies

Where we may need additional support to fill a role, we will ONLY work with those recruitment agencies we have on our preferred suppliers list, if required.

If your agency would like to be considered for placing candidates, you are required to fill out this form.

Upon review of your submission, we will save your details as a potential supplier. Submitting the form does not mean you are approved to work on any live vacancies. Please do not follow up on completion of this form with further emails or calls or speculatively contact us regarding our live vacancies.

Approved suppliers will be alerted when we require support on any of our vacancies.

Benefits of working for UMi


UMi staff are paid more than the National Minimum Wage and Real Living Wage.


25 days holiday per year, to increase annually at 3 years’ service up to a maximum of 28 days.

Wellbeing Days

As a team that advocates positive wellbeing, you will have 6 days leave per year to take time out for yourself, recharge and return to work with a clear mindset.

Flexible Working

Choose a working pattern that allows the best work-life balance for you.

We’re Employee-Owned

Being owned by your employees can mean different things to businesses that adopt it. For UMi, it means all shares in the company are held in trust.

The board of the UMi Employee Ownership Trust (EOT) is made up of staff from across the business, working at all different levels, as well as an independent director and representatives from the main UMi Board.

UMi Holdings is committed to making contributions to an Employee Ownership Fund based on our profitability and long-term balance sheet strength and the EOT Board can recommend how best to use the Fund.

By being employee owned, we can create long-term value for the team and focus on what’s right for the long-term sustainability of our business.

EOT Factsheet V10 07.03.2024


  • In a 2021 company survey, 95% of UMi staff said they believed they could make a valuable contribution the success of the organisation.
  • In a 2021 wellbeing survey, 86% of UMi staff agreed that they were happy with the balance between work and home life.
  • In a 2021 leadership survey, 94% of UMi staff agreed that the business is run on strong values and principles.

Best Mid-Sized Company

UMi is one of the UK’s top 100 best mid-sized companies to work for, achieving its highest ever placing of 33rd at Best Companies Live 2021.

We were also ranked as the 8th best consultancy business to work for in the UK, and the 12th best business in the North East to work for.

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World-Class Employer ⭐⭐⭐

UMi is considered a ‘World Class’ organisation to work for, having achieved the maximum three-star accreditation from Best Companies.

This standard is reserved only for UK businesses demonstrating the highest standards of workplace engagement.

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I am just a few weeks into working for UMi and I have been made to feel extremely welcome and valued
I have never worked somewhere where I feel as valued as an employee as I do here
Everyone's super helpful and friendly. Sometimes I don't feel like I'm working with colleagues but more like with friends
Great team of people, always willing to listen to new ideas and provide support where needed
Umi is a Fantastic company to work for. During Covid 19 we have really showed how we can all work together to get the job done