OPPORTUNiTiES TO MAKE A DiFFERENCE

Salary: £21,000 per annum + a range of great benefits
Fixed Term: Until 31^st March 2024
Place of work: Navigators Point, Belmont Business Park, Durham, DH1 1TW
Working Hours: 37 hours per week, Monday to Friday

Are you passionate about business and love providing exceptional customer service? If so, we have an exciting opportunity that's made for you!

We are looking for an experienced, customer service driven individual to join our team as a Business Support Adviser (Tier 1). You will be the first point of contact via the telephone, email and webchat providing businesses with the information and support they need to access expert advice, find financial help, overcome a challenge or capture an emerging opportunity. 

What We're Looking For:

• Passion: Your drive for advising businesses and delivering exceptional customer service will set you apart.
• Detail-Oriented: You will have an eagle eye for detail, ensuring that every business you assist receives tailored support.
• Self-Motivated: Your self-driven approach, especially in self-development, will keep you at the forefront of your field.
• Organisational Skills: Whether working in a team or independently, your organisational prowess will ensure smooth delivery of the service.
• Analytical Abilities: You will possess a high level of analytical acumen to assess and address customer needs effectively.
• Tech-Savvy: Your excellent ICT literacy will shine through with practical experience using Microsoft Office and various digital media channels like webchat, email, and social media.
• Insight: While not mandatory, prior knowledge of government support and provision is a plus. Don't worry; we'll provide comprehensive training, leading to a Level 5 SFEDI qualification in business support.

If you're ready to take the next step in your career and play a key role in supporting the success of small businesses, we want to hear from you! For detailed information about the role and the skills we're looking for, please refer to the linked job description.

Salary: Circa £35,000 (subject to experience) + a range of great benefits
Place of work: Navigators Point, Belmont Business Park, Durham, DH1 1TW + Hybrid 
Working Hours: 37 hours per week, Monday to Friday 

If you are passionate about enhancing user journeys and contributing to business success, this role is your chance to make a difference.

We are committed to providing top-tier business support services that empower businesses to succeed and thrive. You'll be at the forefront of revolutionising how businesses access our services by creating seamless user experiences that ensure businesses can easily navigate and access the best information, expertise and finance. This role is your chance to drive positive change, helping businesses thrive and make a lasting impact.

What We're Looking For:

• Front-End Expertise: Strong proficiency in front-end web development technologies, including HTML, CSS, JavaScript, and modern frameworks - ideally Vue.JS.
• Business-Centric Mindset: A commitment to creating user-centred designs and experiences that enhance business satisfaction and success.
• Collaborative Spirit: Excellent teamwork and communication skills to work effectively with diverse cross-functional teams.
• Problem-Solving Skills: Strong analytical and problem-solving abilities to address complex front-end challenges specific to business support services.
• Passion for Innovation: A drive to stay updated with the latest front-end development trends and a passion for proposing innovative solutions that elevate the support services for businesses.

If you want to be part of a team driving real positive change and great user experience, we want to hear from you. For detailed information about the role and the skills we're looking for, please refer to the linked job description.

Salary: Circa £35,000 (subject to experience) + a range of great benefits
Place of work: Navigators Point, Belmont Business Park, Durham, DH1 1TW + Hybrid
Working Hours: 37 hours per week, Monday to Friday 

Do you love working with the data layer under the surface and making sure website and web app intergrations exceed expectations?

We are currently seeking a talented Back End Developer to join our team and play a pivotal role in optimising our digital infrastructure. You will be the architect of robust and efficient server-side systems that power our services, ensuring seamless operations and data handling. These systems will enable businesses to effortlessly navigate and access crucial information, expertise, finance. You will be a catalyst for positive change, supporting businesses in their journey to thrive and make a lasting impact.

What We're Looking For:

• Back-End Skills:
  • Proficiency in C# .NET for server-side development.
  • Experience with SQL Server or similar relational database management systems.
  • Knowledge of CMS systems, preferably Umbraco.
  • Knowledge of version control systems, especially Git.
• Business-Centric Focus: Dedication to constructing back-end systems that seamlessly align with the unique requirements of businesses, elevating their satisfaction and success.
• Collaborative Spirit: Excellent collaboration and communication skills, facilitating effective teamwork with diverse cross-functional teams.
• Problem-Solving Prowess: Strong analytical and problem-solving abilities to address intricate back-end challenges specific to business support services.
• Innovation Enthusiasm: An eagerness to stay abreast of the latest back-end development trends and a passion for proposing inventive solutions that enrich our support services for businesses.

If you are an expert at optimising back-end systems and are eager to be part of a team driving positive transformations, we would love for you to apply. For detailed information about the role and the skills we're looking for, please refer to the linked job description.