Join the Team
We Are UMi
UMi is an employee-owned business with strong values, you can make a big difference to our community and the world around us.
In 2022, we earned B Corp certification, highlighting our excellence in governance, environment, workers, community, and customer impact.
Since 2007, we’ve helped more than 600,000 businesses to do more and go further by finding and packaging the best information, expertise and finance for them to get more of what they want.
If you have a passion for supporting and championing business, take a look at our current vacancies and join the team.
Current Vacancies
To apply, send your covering letter and CV to workwithus@weareumi.co.uk before the closing date. Make sure you clearly state which vacancy you're applying for.
Your covering letter should detail how your recent experience meets the requirements detailed in the job description and what strengths, knowledge, skills and personal qualities you would bring to the role and UMi.
Business Support Adviser (Tier 2)
Business Support Adviser (Tier 2) - Full Time and Part Time positions available!
Salary: Circa £25,000 p.a. (depending upon experience) + a range of great benefits (inc wellbeing days, employee healthcare cash plan and the ability to work hybrid)
Place of work: Navigators Point, Belmont Business Park, Durham, DH1 1TW (Hybrid working is available)
Working Hours: 37 hours per week, Monday to Friday
Are you dedicated to empowering businesses of all sizes to succeed and thrive? If so, we'd love for you to join our team!
We're looking for someone who is able to help small businesses navigate the challenges and opportunities they face in the ever-evolving business landscape. You will be a guiding force, supporting businesses through telephone, webchat, and email appointments to diagnose, identify, and understand their unique business needs. You will then signpost clients to the most relevant and effective solutions, providing them with the guidance they need to make informed decisions and drive their businesses forward.
What We're Looking For:
- Business Acumen: A strong background in business or a related field, with the ability to understand diverse business challenges and opportunities.
- Diagnostic Skills: Exceptional diagnostic abilities to assess client needs accurately and efficiently.
- Communication Skills: Outstanding communication skills, both written and verbal, to engage with clients effectively over telephone, video calls, webchat, and email.
- Problem-Solving: Strong problem-solving skills and the ability to think creatively to find solutions.
- Empathy: A customer-focused approach with the ability to empathise and build rapport with customers.
- Tech Proficiency: Comfort and proficiency in using virtual communication tools and software.
- Insight: Prior knowledge of government support and provision is a plus. Don't worry; we'll provide comprehensive training, leading to a Level 7 SFEDI qualification in business support.
If you possess the skills, experience, and commitment to guide businesses towards success, we want to hear from you. For detailed information about the role and the skills we're looking for, please refer to the linked job description.
Apply now to join an incredible team and a world-class employee-owned business, that as a certified B Corp, balances people, profit and planet equally.
Information and Relationship Manager
Information & Relationship Manager
Salary: Circa £23,088 to £28,000 (subject to experience) + a range of great benefits (inc wellbeing days, employee healthcare cash plan, and the ability to work hybrid)
Place of work: Navigators Point, Belmont Business Park, Durham, DH1 1TW (Hybrid working is available)
Working Hours: 37 hours per week, Monday to Friday
We have an excellent opportunity to join our team as an Information and Relationship Manager.
As Information and Relationship Manager you play a crucial part in the success of the business working across a range of contracts and tasks. You are responsible for the creation and maintenance of content to provide customers with the business support information that they require, building strategic relationships with stakeholders and carrying out research to provide insights to contribute towards the success of the business.
What We're Looking For:
- Building and Managing External Partnerships: Establishing and maintaining relationships with a range of external partners, including finding new partnership opportunities, email communication, Teams meetings, and occasionally face-to-face meetings.
- Managing Content: Creating and reviewing content for the Business Support Service Knowledge Bank and Sat Nav online portal, including communicating with providers, cross-referencing information, and using a tagging system to sort articles.
- Researching: Working to given briefs, you will complete research tasks linked to the Support Service Knowledge Bank or Sat Nav content and provide insights for wider business projects, while proactively staying updated with the UK business support landscape through email updates, online research, and networking
- Qualification: You will also work towards securing a formal Level 7 qualification through SFEDI if you don’t have this already.
If you possess the skills, experience, and commitment to guide businesses towards success, we want to hear from you. For detailed information about the role and the skills we're looking for, please refer to the linked job description.
Apply now to join an incredible team and a world-class employee-owned business, that as a certified B Corp, balances people, profit, and planet equally.
Portfolio Executive
Portfolio Executive
Salary: Circa £28,000 to £36,000 per annum (depending on experience) + a range of great benefits (inc wellbeing days, employee healthcare cash plan, and the ability to work hybrid)
Place of work: Navigators Point, Belmont Business Park, Durham, DH1 1TW or
Suite 24, Atrium Business Centre, North Caldeen Road, Coatbridge, Lanarkshire, ML5 4EF (Hybrid working is also available)
Working Hours: 37 hours per week, Monday to Friday
We have an excellent opportunity to join our team as a Portfolio Executive
We are looking for a dynamic individual to join the team who can help small businesses navigate the challenges and opportunities they face in the raising loan finance across Scotland. You will be instrumental in onboarding new loan customers, handling all aspects of the loan and security documentation processes to deliver an outstanding customer experience both internally and externally.
You will be responsible for managing the loan portfolio effectively and professionally in terms of monitoring covenants, anti-money laundering reviews and loan collection activities.
What We're Looking For:
Advocacy and Networking: Actively engage in promotional activities, expand networks, make key introductions, and network effectively with senior executives.
Due Diligence and Information Evaluation: Conduct thorough checks, including anti-money laundering / know-your-customer procedures, and assess complex data, including financial details and credit risks, to recommend actions.
Organisational and Communication Skills: Maintain excellent organisational and administrative capabilities while conveying information effectively both verbally and in writing.
Portfolio and Arrears Management: Manage a portfolio of loan clients proficiently, including account management, handling arrears and default cases.
Customer Service and Target Achievement: Provide outstanding support consistently while achieving goals in a target-focused environment.
If you possess the skills, experience, and commitment to guide businesses towards success, we want to hear from you. For detailed information about the role and the skills we're looking for, please refer to the linked job description.
Apply now to join an incredible team and a world-class employee-owned business, that as a certified B Corp, balances people, profit, and planet equally.
Project & Events Manager
Salary: Circa £32,000 (subject to experience) + a range of great benefits (inc wellbeing days, employee healthcare cash plan, and the ability to work hybrid)
Place of work: Navigators Point, Belmont Business Park, Durham, DH1 1TW (Hybrid working is available)
Working Hours: 37 hours per week, Monday to Friday
As an experienced Project and Events Manager with a strong background in the commercial business to business sector, you will play a pivotal role in shaping the success of UMi's commercial projects.
Planning Skills: A strategic mindset with the ability to develop and execute complicated and fast paces projects for UMi and our commercial partners.
Commercial Acumen: A strong understanding of the SME market and the Business Support sector to help identify the best partners and collaborators in order to deliver world class projects and events that will generate increased success, profitability and brand recognition for UMi and our commercial partners.
Collaborative Spirit: Excellent collaboration and communication skills, enabling effective teamwork with cross-functional teams.
Analytical Skills: Strong analytical and problem-solving abilities to evaluate project performance and identify new solutions to achieve the successful delivery of project KPIs.
Benefits:
- Competitive salary subject to experience
- Hybrid working available (post 3 months in role/or at manager's discretion)
- 25 days annual leave increasing in increments up to 28 days from year 3 to 5 of employment)
- 6 wellbeing days per year to take time for you
- A volunteering day per year to make a difference in the community and world around us
- Health care cash plan to claim back on healthcare expenses
- Employee Assistance Programme
- Self development time per month and assigned training budget per year
- Social and wellbeing activities during the year to get involved in
- Salary sacrifice schemes such as; Techscheme, Cyclescheme etc.
And many more!
If you possess the skills, experience, and commitment to guide businesses towards success, we want to hear from you. For detailed information about the role and the skills we're looking for, please refer to the linked job description.
Apply now to join our incredible dynamic team and a world-class employee-owned business, that as a certified B-Corp, balances people, profit and planet equally.
Working with Agencies
Where we may need additional support to fill a role, we will ONLY work with those recruitment agencies we have on our preferred suppliers list, if required.
If your agency would like to be considered for placing candidates, you are required to fill out this form.
Upon review of your submission, we will save your details as a potential supplier. Submitting the form does not mean you are approved to work on any live vacancies. Please do not follow up on completion of this form with further emails or calls or speculatively contact us regarding our live vacancies.
Approved suppliers will be alerted when we require support on any of our vacancies.
Benefits of working for UMi
Pay
UMi staff are paid more than the National Minimum Wage and Real Living Wage.
Holidays
25 days holiday per year, to increase annually at 3 years’ service up to a maximum of 28 days.
Wellbeing Days
As a team that advocates positive wellbeing, you will have 6 days leave per year to take time out for yourself, recharge and return to work with a clear mindset.
Flexible Working
Choose a working pattern that allows the best work-life balance for you.
We’re Employee-Owned
Being owned by your employees can mean different things to businesses that adopt it. For UMi, it means all shares in the company are held in trust.
The board of the UMi Employee Ownership Trust (EOT) is made up of staff from across the business, working at all different levels, as well as an independent director and representatives from the main UMi Board.
UMi Holdings is committed to making contributions to an Employee Ownership Fund based on our profitability and long-term balance sheet strength and the EOT Board can recommend how best to use the Fund.
By being employee owned, we can create long-term value for the team and focus on what’s right for the long-term sustainability of our business.
Credentials
- In a 2021 company survey, 95% of UMi staff said they believed they could make a valuable contribution the success of the organisation.
- In a 2021 wellbeing survey, 86% of UMi staff agreed that they were happy with the balance between work and home life.
- In a 2021 leadership survey, 94% of UMi staff agreed that the business is run on strong values and principles.
Best Mid-Sized Company
UMi is one of the UK’s top 100 best mid-sized companies to work for, achieving its highest ever placing of 33rd at Best Companies Live 2021.
We were also ranked as the 8th best consultancy business to work for in the UK, and the 12th best business in the North East to work for.
World-Class Employer ⭐⭐⭐
UMi is considered a ‘World Class’ organisation to work for, having achieved the maximum three-star accreditation from Best Companies.
This standard is reserved only for UK businesses demonstrating the highest standards of workplace engagement.