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UMi is committed to continual improvement and achieving consistent quality in our performance. Our approach to quality management ensures that we implement a regular review and improvement strategy in all areas of our business. We’re proud that these efforts have led to our systems being certified by BSI to ISO 9001:2015 Quality Management.

Our Quality Statement

Our ambition is to have a positive impact on the world around us and be the best example of an employee owned business in our sector by: helping businesses go further, being a workplace where talented people thrive, and by behaving responsibly in all that we do.

We will provide the highest standards of products and services, assuring our reputation for quality and customer satisfaction and at the same time ensuring stability and progress for UMi and its employees.  

We are committed to meeting and exceeding all requirements and expectations of our clients and to drive continuous improvement at all levels and within all functions of UMi in the pursuit of excellence.

We will help our people stand out from the crowd by being recognised as a great place to work, where talent, innovation and ambition is encouraged at every level, and by investing in development, reward and recognition.

Objectives are established to ensure our performance at all levels of our business is maintained to the highest level.  We monitor and measure our performance against business wide objectives, as well as at the project or contractual level, and also our customer satisfaction.

This commitment is consistently achieved through the continual improvement of our business management system, which embraces all aspects and operations of the business and which satisfies the requirements of ISO9001:2015, the leadership of our Senior Management and the hard work of our people who understand that quality is the responsibility of everyone in our business.

Customer Service Query

We aim to provide an excellent service for all of our customers. However, in the event that you are dissatisfied with our service please contact Kim Oliver, our Central Services Director, who will deal with your concern promptly.  Kim can be contacted by calling 0191 716 0940 or via email at